Duty Manager

2 weeks ago


Chippendale, New South Wales, Australia Marriott Full time

Job Overview

The Duty Manager is responsible for managing day-to-day operations and ensuring the quality and standards of the hotel are met. This includes assisting guests with check-in and departure, handling general enquiries, and providing a friendly and genuine service.

Key Responsibilities

  • Manage day-to-day operations to ensure hotel standards are met
  • Assist guests with check-in and departure
  • Handle general enquiries and provide a friendly and genuine service
  • Handle complaints and resolve disputes
  • Supervise staffing levels to meet guest service and operational needs
  • Be an expert on the hotel and surrounding area to exceed guest expectations
  • Build and strengthen relationships with guests to enable future bookings
  • Understand the impact of department operations on property financial goals and manage to achieve or exceed goals

About You

To be successful in this role, you will need:

  • Experience with property management systems
  • Relevant experience in a similar managerial role
  • Working rights in Australia
  • Enthusiasm to escalate your career
  • Self-motivation and a can-do attitude

Our Benefits

  • Exclusive staff discounts on food and beverage and hotel rooms
  • Flexible working hours and locations
  • Time off to pursue your passion through sabbatical leave
  • Internationally recognized training programs
  • Genuine care for associates' physical, emotional, and financial wellbeing
  • Opportunity to receive Employee Referral Incentives

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