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Components Consultant

2 months ago

Erskine Park, New South Wales, Australia Tecside Group Full time

Location: Rockingham, WA

Employment Type: Permanent

Company Culture: Join a supportive and positive work environment.

The Parts Interpreter plays a crucial role in delivering prompt and precise parts guidance, dispatch, and administrative support to the division and its clientele.

Core Responsibilities:

  • Accurately identify spare parts to ensure timely and complete delivery to customers.
  • Provide auxiliary support for parts operations across various regions.
  • Offer detailed product information regarding spare parts to customers.
  • Collaborate with customers and other departments to enhance sales opportunities.
  • Oversee the efficiency of parts processes, including inventory management.
  • Deliver professional and timely customer service to both internal and external stakeholders.
  • Order inventory from suppliers, including international sources.
  • Manage the processing and invoicing of customer sales orders.
  • Generate and review transactional reports to identify discrepancies.
  • Engage in regular stocktaking activities.
  • Coordinate with service and sales teams.
  • Adhere to workplace health and safety regulations.
  • Provide effective administrative support, including report generation and record maintenance.
  • Facilitate on-the-job training as necessary.
  • Ensure compliance with Quality Assurance and Health, Safety, and Environmental policies.
  • Notify the organization of any issues affecting product and service quality.
  • Propose improvements to organizational policies and processes.
  • Perform additional duties as assigned.

Essential Qualifications:

  • Experience in a dynamic spare parts environment.
  • Strong customer service capabilities.
  • Analytical thinking skills.
  • Proficient literacy and numeracy.
  • Adept at identifying and addressing customer needs.
  • Ability to operate lifting and height-related equipment.
  • Sales proficiency, including up-selling techniques.
  • Technical report writing skills.
  • Intermediate computer proficiency.
  • Commitment to self-development in both technical and behavioral competencies.

About Tecside Group:

Tecside Group is a leading partner for Contract Staffing and Recruitment Services across various sectors, including Oil, Gas & Energy, Mining & Resources, Rail & Infrastructure, Power & Renewables, Maritime & Defence, Industrial & Construction, and Manufacturing. We pride ourselves on our diverse client portfolio and strong partnerships with organizations of all sizes globally. Our operations are guided by our core values of safety, communication, accountability, and transparency.

As a RAP endorsed organization, Tecside Group is dedicated to fostering a diverse and inclusive workforce, encouraging applications from individuals of Aboriginal and Torres Strait Islander descent and those from culturally diverse backgrounds.