Administrative Support Officer
1 month ago
About Us :
Therapy and Learning Centre is a leading provider of occupational therapy and physiotherapy services for children aged from birth to 18 years old. We are dedicated to helping children reach their full potential and provide a supportive and caring environment.
About You :
- Certificate in Administration or equivalent experience
- Working with Children's Check
- National Drivers License and Own transport
- National Police Check
- Level 2 First Aid and CPR Certificate
- NDIS Worker Check
Job Summary :
The Receptionist will be the first point of contact for clients and other stakeholders, providing excellent customer service through all means of communication. This role involves a range of administrative duties to ensure the smooth operations of the practice while supporting the allied health team and management.
- To provide administrative support services to clients, contractors and employees of TLC.
- To establish and maintain positive relationships with clients, their families and all staff and management at TLC
Key Responsibilities :
- 1-2 years' experience in a similar role
- Accurate typing – 40wpm
- Excellent computer skills and knowledge
- Excellent Microsoft Office and Google doc knowledge
- Knowledge and operation of standard office equipment
- Current knowledge of clerical and administrative procedures and systems such as filing and record keeping
- Strong communication skills - written and verbal
- Excellent planning and organising
- Ability to effectively prioritizing
- Problem assessment and problem solving skills
- Information gathering and information monitoring
- High attention to detail and accuracy
- Flexibility and adaptability
- Strong customer service orientated
- Teamwork focus and approach
Benefits :
- Competitive salary
- Supportive and collaborative work environment
Job Requirements :
The Practice Administrator will participate in TLC's Performance Development Program. Comprehensive onboarding, supervision and support will be provided, as will career development opportunities and an annual performance review.
General Administration :
- Emails management, opening, forwarding, posting, filing as required.
- File management.
- Development of resources as required.
- Light cleaning and tidying duties as required. Maintain a clean and organised clinic.
- Promotion of TLC services and products.
- Ensure compliance with privacy and confidentiality policies.
Client Services :
- Reception duties including meeting and greeting clients.
- Manage phone calls, emails, and in-person inquiries promptly and professionally.
- Taking payments and email invoices.
Practice Management Software :
- Diary management - Schedule appointments, confirmations, and manage the appointment calendar efficiently.
- Taking and processing new referrals.
Administrative Duties :
- Managing client queries and concerns in collaboration with the Director.
- Assist with client resource preparation.
- Print therapist forms and worksheets.
- Archiving files.
- Management of client database.
- Reports formatting.
- Dealing with client complaints.
Account Management :
- Inputting data into practice management software.
- Responsibility for client billing activity and queries.
Internal Workplace Health and Wellbeing :
- Contribute towards a culture of OH&S through demonstrating commitment by way of personal example, leadership and participation in monitoring of established working practices.
- Collaborate with the therapy team to ensure a seamless client experience.
Job Functions :
Administration
Job Benefits :
At TLC, we have a fantastic team work environment with flexible work arrangements where possible. You will learn a lot from our team and become part of our TLC Family.
Selling Point :
-
Contact :
Emma De Pomeroy
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