Senior Sales Order Fulfilment Coordinator
5 days ago
We are seeking a highly skilled Senior Sales Order Fulfilment Specialist to join our dynamic team at PATH4 Group, a leading food manufacturing business based on the Sunshine Coast.
Role Overview
This is an exciting opportunity to play a critical role in managing domestic and export customer orders, ensuring timely and complete deliveries. As the key interface between Sales, Supply Chain, Operations, and Customer Replenishment functions, you will be responsible for:
- Accurately processing and managing customer purchase orders in our ERP system (QAD).
- Coordinating domestic and export orders, ensuring timely and complete deliveries.
- Communicating with customers to confirm delivery dates, provide updates, and resolve any issues.
- Preparing export documentation and liaising with shipping agents.
- Supporting the Sales team with delivery schedules, product traceability, and client history reporting.
- Identifying and implementing improvements in tools, systems, and processes to enhance operational efficiency.
About You
We are looking for someone with:
- At least 5 years of experience in sales order fulfilment or customer service, preferably in an FMCG environment.
- Strong ERP (e.g., QAD) and Microsoft Office proficiency, excellent communication, and problem-solving abilities.
- Knowledge of export protocols, retail industry dynamics, and customer service best practices.
- A team player with a proactive approach, high attention to detail, extremely well-organised, and the ability to thrive under pressure.
What We Offer
This is a great time to join a growing and changing business and make a real impact on their customer service and supply chain processes. You will report to a manager who is widely regarded as one of the best in the industry, creating a supportive and enjoyable work environment. The business has a fantastic culture rooted in strong family values, a stellar reputation, and significant growth potential. You'll be part of a team where people genuinely enjoy working together, and your contributions will be valued.
The successful candidate can expect a salary range of approximately $80,000 - $110,000 per annum, depending on experience.
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