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Membership Growth Specialist
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Deliver exceptional customer experiences, drive sales and retention programs, execute annual campaigns, manage day-to-day membership operations, and achieve revenue targets.
Vacancy Overview
This role reports to the Membership Manager, focusing on delivering outstanding customer service to all members, fans, and ticket purchasers. The ideal candidate will be responsible for:
- Providing excellent customer service to all members and fans.
- Making proactive calls to prospective and existing members to meet sales and revenue targets.
- Working collaboratively with the consumer team to deliver high-quality services, meeting or exceeding sales and revenue targets.
- Crafting effective retention strategies to ensure membership aligns with organizational goals.
- Overseeing the club's nurture program for first- and second-year members.
- Designing and implementing structured follow-up strategies for non-renewals.
- Addressing potential issues affecting member retention and developing intervention programs as needed.
- Contributing to daily operations of the consumer team in collaboration with the manager and team members.
- Recording member and fan information, feedback, and follow-ups in the customer database, maintaining data integrity.
- Growing revenue through promoting premium membership packages and add-on products.
- Participating in match day and event activities as required.
- A strong personal brand reflecting GCFC values.
- Proven skills in sales, relationship building, and stakeholder management.
- Excellent attention to detail, organizational, time management, and prioritization skills.
- High-level written and verbal communication, presentation, and interpersonal skills.
- A commitment to providing outstanding customer service to staff, clients, members, fans, and guests.
- Experience with databases and maintaining customer records.
- Resourcefulness and ownership of responsibilities.
- Flexibility and adaptability to work within a 24/7 environment.
- Team-oriented mindset contributing to organizational goals; knowledge of AFL is desirable.
If you are a reliable team player who excels in delivering results-driven solutions, we look forward to hearing from you.
