Mobile Service Technician
3 weeks ago
About Pirtek
Pirtek is a leading provider of mobile hydraulic and industrial hose services, with over 44 years of experience in the industry. Our company is proud to be Australian-owned and operated, with a global network of local businesses that work together to deliver exceptional service to our customers.
The Role
We are seeking a highly skilled and motivated Mobile Sales and Service Technician to join our team. As a Mobile Sales and Service Technician, you will be responsible for assembling, supplying, and installing material transfer hoses and tubes, as well as supplying associated fittings and accessories for industrial applications. You will also be responsible for providing our customers with a 24-hour a day on-site mobile service as required.
Key Responsibilities
- Attending assigned service calls promptly and efficiently
- Generating sales on service calls by upselling additional servicing, products, or revenue streams to customers
- Maintaining and operating the Mobile Service Unit (MSU) to the highest standards
- Completing all logs regularly to ensure they are up-to-date
- Assembling, supplying, and installing material transfer hoses and tubes per customer requests
- Utilizing pMOBILE for creating and updating all work orders to maximize efficiency and accuracy
- Communicating effectively with customers and stakeholders to provide comprehensive information on Pirtek services and capabilities
Requirements
- Previous experience in fitting, mechanical, hydraulics, or a relevant area
- Hold a current manual Driver's Licence and willing to obtain a Light or Medium rigid licence
- Experience in operating plant machinery and using tools and measuring devices
- Excellent literacy and numeracy skills
- Strong verbal and written communication skills with a commitment to providing excellent customer service
- Ability to anticipate problems and proactively find solutions
- Excellent time management skills with the ability to plan and prioritize
- Reliable and punctual
- Have a strong work ethic and pride in the quality of your work
- Neat and tidy presentation
- Ability to display confidence in representing Pirtek
- A willingness to learn and undertake training as required
Competency Requirements
New and existing employees who have not previously completed a Pirtek RTO qualification will be required to undertake, at a minimum, the Pirtek RTO's Hose Assembly & Installation – Short Course or Pirtek RTO's AURTTA012 Fabricate and Install Fluid Power Hose Assemblies.
Special Requirements
Availability and willingness to engage in the on-call schedule on a rotating basis, the frequency of which will be contingent on the rostered employee count and may vary periodically.
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