Customer Insight Specialist

4 days ago

Bendigo, Victoria, Australia beBeeInsights Full time $80,000 - $123,456

Your role in a high-volume contact centre involves working with data to drive meaningful change.

As an Analyst & Insights specialist, you will review contact centre data to identify insights that enable the business to design and implement improvements for better customer outcomes.

You will report to a senior manager and work effectively with stakeholders, teams and system owners to achieve our NPS results as an enterprise.

Your Key Responsibilities:

  • Contact Centre Operations: Understand processes, customer segments and operational efficiency.
  • Leverage automation for reporting to enable self-service analytics by stakeholders.
  • Develop commercial solutions based on data to support the customer contact strategy.
  • Strong Communication Skills: Present information and insights in everyday language to enable decision making.
  • Demonstrated ability to manage own resilience and workload.
  • Experience with CRM systems, SQL and AWS Amazon Connect is desirable.

This is an excellent opportunity for an experienced analyst looking to make a difference. You will have flexible work options that put people first, including a hybrid model.

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