Industrial Process Improvement Expert
7 days ago
Elastotec is committed to delivering exceptional customer service and support.
This role plays a crucial part in ensuring our customers receive the highest level of technical support and training.
Main duties and responsibilities
Processing Equipment Support
- Assist in the setup, commissioning, and ongoing support of processing equipment
- Training to customer operators/supervisors on equipment operation
- Work closely with customers to ensure they have the necessary equipment, processes, and training for efficient plant operation.
- Development of Quality and auditing documents
- Product quality auditing.
R&D testing support
- Assist the R&D team in testing new developments, materials, and samples in both Elastotec and customer facilities
- Coordinate and oversee testing procedures to ensure accurate data collection and analysis
- Work closely with engineering and innovation teams to support ongoing product improvements
- Provide technical feedback and formal reports from testing results to drive product enhancements and performance optimisation.
Key Performance Indicators
- Deliver high-quality technical support and training to customers
- Ensure timely and effective resolution of customer queries and issues
- Contribute to the development and improvement of Elastotec's products and services
- Maintain accurate records and reports related to customer interactions and product performance
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