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Senior Customer Experience Consultant

1 week ago

Sunshine Coast Regional District, Australia Internetwork Expert Full time

We are seeking a results-driven Inbound Senior Sales Superstar to join our team at Internetwork Expert.

This role involves taking ownership of the sales process, creating detailed itineraries and proposals, and ensuring that individual sales targets are achieved each month.

About the Role
  • This role requires experience in the Travel Industry, working for an Inbound Tour Operator, and possessing excellent knowledge of Australia's tourism industry.
  • The ideal candidate will have a proactive and positive mindset, with a strong understanding of finance best practice.

Main Responsibilities:

  • Sales Process Ownership: Answering enquiries, creating detailed itineraries and proposals while working to time frames to ensure best chance of converting a sale.
  • Sales Target Achievement: Ensuring individual sales targets are achieved each month.
  • KPI Management: Managing sell prices, margins, conversion, and processing to ensure profitable margins.
  • Issue Resolution: Ensuring a clear and positive process is in place for both customers and the IAT team to resolve issues.

Requirements:

  • Experience: 2+ years in the Travel Industry, working for an Inbound Tour Operator.
  • Knowledge: Exceptional knowledge of Australia's tourism industry.
  • Passion: Genuine passion for sharing and creating unique Australia travel experiences.