Retail Store Manager Assistant

3 days ago

City of Frankston, Australia Barbeques Galore PTY Limited Full time
About Barbeques Galore

Barbeques Galore PTY Limited is a leading retailer of BBQs and smokers, accessories, consumables and fuel, outdoor furniture and heating products with a national network of 90 stores.

Job Description

Position Purpose:

The Assistant Store Manager is responsible for supporting the store manager in the day-to-day operations of the retail store. To work alongside and provide guidance and coaching to the store team, and interact with customers providing assistance and excellent customer service.

Key Responsibilities:

  • Team Development: Provide ongoing coaching and development to ensure the capability and retention of team members.
  • Product Knowledge: Ensure product knowledge of the team is of high standards.
  • Team Culture: Recruit (where required), build and maintain a strong team culture that aligns with Barbeques Galore's vision mission and culture.
  • Leadership: Provide leadership and inspiration to your team through effective capability coaching and development with the goal of ensuring retention within Barbeques Galore.
  • Sales and Service: Execute Barbeques Galore's sales process to maximise transaction value and profit to meet sales targets and KPIs.
  • Customer Satisfaction: Ensure high levels of customer satisfaction through excellent sales service.
  • Training and Development: Conduct product and sales training and refresher training as required.
  • Performance Monitoring: Monitor the achievement of targets, regularly review individual performance and identify and fill knowledge and skill gaps.

Store Operations:

  • In-Store Promotions: Implement and drive in-store promotions and marketing initiatives.
  • Store Conditions: Maintain outstanding store conditions and visual merchandising standards.
  • Inventory Management: Monitor inventory levels, and ensure stock control measures are well maintained within business guidelines.

Quality and Compliance:

  • Policies and Procedures: Maintain and apply a working knowledge of all store and staff policies and procedures and ensure all team members comply with WHS standards.
  • Additional Responsibilities: Carry out other duties as delegated by Store/Regional/Senior Management.
  • Team Culture: Build and maintain a strong team culture that aligns with the company's vision mission and culture.
  • Product Knowledge: Maintain up-to-date knowledge of products and services offered and be able to discuss available options with customers to demonstrate value.

About You:

  • Experience: Have previous experience in a retail management environment.
  • Initiative and Autonomy: Take initiative and operate with a high degree of autonomy.
  • Drive and Motivation: Have a highly driven, self-motivated approach.
  • Selling and Communication Skills: Strong selling and communication skills.
  • Attention to Detail: High attention to detail and well-organised.
  • Customer Service: Have a passion for delivering great customer service and producing great store results.

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