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Chief Information Technology Operations Center Unit Leader

2 months ago

Australia Department of State Full time
Job Summary

This position serves as the Chief of the Information Technology Operations Center Unit, Customer Care and Support Office, Deputy CIO Enterprise Services, Bureau of Diplomatic Technology (DT/ES/CCS/ITOC). The incumbent advises CCS leadership on ITOC planning, policy, and continuous improvement initiatives.

Key Responsibilities
  • IT Operations Management: The incumbent analyzes, evaluates, and recommends improvements to ITOC policies, programs, and projects.
  • Customer Service: The incumbent analyzes, evaluates, and ensures timely and successful resolution of IT issues that negatively impact customers and Department classified and unclassified networks.
  • Communication and Collaboration: The incumbent serves as a point of contact with key stakeholders within the Department and with other agencies for critical crisis IT events.
  • Problem Solving and Leadership: The incumbent identifies specific branch operations and program problems and instructs subordinates to resolve them accordingly.
Requirements

The incumbent must have at least 1 full year of specialized experience equivalent to the GS-13 level in the Federal service which provided them with the particular knowledge, skills, and abilities to perform the duties of the position.

  • Leadership and Guidance: Experience providing leadership, guidance, or direction to other technical personnel in carrying out IT projects, goals, and initiatives.
  • Program Integration: Experience integrating programs and policies to support DOS domestic and overseas operations.
  • Communication and Interpersonal Skills: Experience communicating and interacting with others effectively to prepare reports and presentations to senior management.
  • Customer Service and Experience: Experience identifying, analyzing, and recommending solutions to improve customer service and experience with the unit.

The incumbent's experience must also demonstrate that they possess the following qualities:

  • Assigning and Supervising Work: Ability to assign, review, and supervise the work of others.
  • Objectivity and Fairness: Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances.
  • Adaptability and Stress Management: Ability to adjust to change, work pressures, or difficult situations without undue stress.
  • Open-Mindedness: Willingness to consider new ideas or divergent points of view.
  • Commitment to Excellence: Capacity to 'see the job through.'