Food Service Operations Manager

3 weeks ago

Busselton, Australia Hungry Jack's® Pty Ltd Full time
Salary Range: $70,000 - $90,000 + Super

About Hungry Jack's - ABN:

Hungry Jack's is a franchise of the renowned Burger King Corporation, boasting over 440 locations across Australia and employing more than 20,000 individuals. We are a celebrated Australian brand committed to delivering high-quality offerings within the Quick Service Restaurant sector.

About The Role

This is a permanent full-time role; candidates must possess and maintain a Food Safety Supervisor Certificate and/or ServSafe Certification.

The Restaurant Manager oversees the safe, effective, and efficient functioning of all restaurant operations. You will prioritize guest satisfaction, guiding the delivery of exceptional quality, service, and cleanliness to our patrons. You will foster a culture of inclusivity that encourages a growth mindset, empowerment, unwavering guest focus, collaboration, and making a positive impact.

Your Responsibilities Will Include:

Ensuring Safety Leadership
  1. Oversee daily operations with an emphasis on safe work practices compliant with local regulations and Hungry Jack's standards.
  2. Lead the Restaurant Safety Committee, utilizing this group to disseminate the safety message throughout the establishment.
  3. Manage incidents and injuries involving employees, guests, and contractors, ensuring a smooth return-to-work process that encourages timely and safe reintegration.
  4. Enforce safety and security protocols diligently.
Fostering a Guest-Centric Culture
  1. Recruit, train, and supervise your team to provide outstanding guest service consistently, demonstrating a commitment to guest satisfaction.
  2. Assess employee performance, handle promotions, disciplinary matters, and address employee concerns as appropriate.
  3. Ensure guests receive prompt service and high-quality food.
  4. Implement the National Marketing Plan to guarantee a consistent experience for our guests during every visit (correct pricing, accurate display of marketing materials).
  5. Address guest inquiries and feedback regarding products and services, providing suitable corrective actions or escalations to ensure satisfaction.
  6. Own national incentive programs at the restaurant level to enhance the guest experience.
Enhancing Brand Presence (Business Planning)
  1. Utilize your Business Priority Plan to continuously enhance restaurant performance.
  2. Regularly review business outcomes and communicate them to your team, implementing clear action plans for improvement.
  3. Lead community engagement initiatives in your locality to boost visibility and foster brand loyalty.
Leading a High-Performing Team
  1. Establish a culture that promotes growth, trust, and accountability.
  2. Build your restaurant team to ensure effective shift coverage with capable and proficient managers, shift supervisors, and crew members.
  3. Develop and maintain a succession plan that engages and retains your internal talent pipeline.
  4. Collaborate with your training coach to execute the restaurant's training agenda.
Managing Business Performance (Profit and Controllables)
  1. Accurately forecast and monitor sales to ensure staffing and inventory align with guest needs.
  2. Plan and prepare work schedules, assigning staff to specific roles.
  3. Manage controllable expenses (through your Portfolio Leads) to meet profit objectives.
  4. Conduct regular inventory checks, maintain stock records, and ensure adherence to budgetary constraints.
  5. Verify sales data, investigate point of sale discrepancies, and monitor discounts and promotions.
  6. Ensure accurate inventory ordering based on sales forecasts.
Skills / Experience

AQF Associate Degree, Advanced Diploma, or Diploma or a minimum of 3 years relevant experience.

Requirements

All successful candidates for this position will be required to undergo a National Police check. Please note that individuals with criminal records are not automatically disqualified from applying; each application will be assessed on its individual merits.

How To Apply

If this opportunity aligns with your career aspirations, we encourage you to submit your application.

Applicants must provide a cover letter outlining their suitability and experience for the role, along with a current resume.

Hungry Jack's is an Equal Opportunity Employer.
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