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Branch Manager

2 months ago

Gladstone Central, Queensland, Australia Talent Right Full time
{"title": "Branch Supervisor Role", "description": "Job Summary

We are seeking a highly skilled Branch Supervisor to join our team at Talent Right. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our branch, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Manage a large SKU environment with a background in buying and selling, particularly in welding processes and products.
  • Serve as the primary point of contact and branch custodian, handling customer service and sales, assisting walk-in customers, answering phone calls, and performing occasional ad hoc customer visits.
  • Develop a deep understanding of customer needs, building strong relationships to enhance satisfaction and loyalty.
  • Drive sales and revenue growth within accounts, identifying upselling and cross-selling opportunities to meet or exceed sales targets.
  • Complete all sales reporting requirements accurately and timely within ACL systems.
  • Build and maintain relationships with clients, suppliers, and team members, ensuring proactive issue resolution to keep projects on track and maintain high client satisfaction.
Requirements
  • Experience in sales and/or customer service roles, including B2B supply dealing with a large number of SKUs.
  • Proven track record in achieving results and providing strong leadership.
  • General knowledge of welding processes and products.
  • Competence in using systems, including CRM and ERP (Netsuite experience is advantageous).
  • Strong organizational skills with the ability to multitask and be an all-rounder in various branch operations.
  • Sales mindset with a love for helping people (colleagues and customers).
  • Friendly nature with solid attention to detail and a process-driven approach.
What We Offer
  • Salary range: $70,000 to $80,000 per annum.
  • Additional benefits include a vehicle, phone, and potential profit share.
  • Work from 7:30 am to 4:30 pm, with some flexibility for early starts or late stays.
", "lang_code": "en-US"}