Mobile Case Manager
3 weeks ago
About the Role
The Mobile Case Manager supports the Claims team from Eligibility to 130 weeks, focusing on client site support for injured workers and employers in return to work strategies.
The successful candidate will meet with workers, employers, and treating health practitioners to discuss, plan, and implement strategies to help with a worker's recovery and return to work. A company car is provided.
To be successful in this role, you will have:
- The ability to gather information from various stakeholders to develop effective case management strategies.
- A valid Victorian Driver's License.
- Experience in preparing and attending claims reviews and clinical case conferences to effectively facilitate outcomes.
- Well-developed problem-solving and decision-making skills.
- High attention to detail.
- Advanced organizational and planning skills.
- Strong written and verbal communication skills.
- Resilience and perseverance.
- Strong customer service ethic.
- Negotiation and influencing skills.
- Initiative and an innovative approach to case management.
Required Expertise
- Claims management experience in the Victorian workers' compensation scheme, ideally in return to work case management, Allied Health background in Nursing, Physio, or Occupational Rehabilitation.
- Knowledge of medical and paramedical terminology and procedures, including forms of treatment applicable to injuries.
- Strong working knowledge of the Accident Compensation Act 1985 and associated regulations.
- Ability and desire to work in a team environment.
- Flexibility and ability to adapt to change.
- Intermediate to advanced knowledge of ACCtion and Novus.
About DXC
DXC provides policy and claims management services to government and organizations across Australia. We support organizations and those injured at work throughout the entire claims process. Based on decades of experience, our policy and claims teams have an impressive track record of reliable service.
DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship.
At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.
Flexible Working Arrangements
Our 'people first' mindset offers the ultimate in work flexibility. We take a virtual first approach, and our teams are spread across multiple geographies delivering a broad range of customer services. We tailor working arrangements that work for our people.
Employee Benefits
As an employer of choice, our 'people first' philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.
Some of these include:
- Extensive resources to support your onboarding and continual development, including DXC University.
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition.
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
- More time to do the things you love with flexible leave options, including purchased leave.
- Take time to give back with charitable and emergency services volunteer days.
- Well-being matters to us, and our Employee Assistance Program is there to support you and your family.
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave, and many other discounts.
DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship. We put this to action by developing and implementing societal initiatives within our Social Impact Practice.
If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, then please press the 'Apply Now' button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
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