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Enablement and Onboarding Expert

1 week ago

Sydney, New South Wales, Australia Humanforce Full time

Role Summary

You will be responsible for developing and executing a comprehensive enablement strategy that empowers Customer Experience (CX) teams, including Customer Success, Professional Services, and Customer Support. This involves focusing on training effectiveness, high-quality content development, business process mapping, stakeholder management, and change communications.

The goal is to ensure rapid onboarding, continuous skills development, and process improvements across onshore and offshore teams.

About Humanforce

Humanforce is a leading provider of human capital management (HCM) solutions for frontline and flexible workforces. Our mission is to make work easier and life better for these employees.

We achieve this by offering an integrated HCM suite that includes workforce management, HR, payroll, and wellbeing capabilities. This enables our customers to deliver exceptional employee experiences, build compelling employee value propositions, and connect the flow of talent with their growth objectives.

We have a strong presence in 30+ countries, serving over 2300 customers and nearly 1 million employees under management.

Key Responsibilities
  • Design, implement, and refine the CX enablement strategy aligned with broader business and customer experience goals.
  • Develop comprehensive onboarding and ongoing training programs that drive rapid productivity and continuous development of CX team members.
  • Create engaging, high-quality learning content that supports the customer journey.
  • Lead business process mapping efforts within the enablement function to identify opportunities for improvement in training and operational workflows.
  • Collaborate with leaders from Customer Success, Professional Services, Customer Support, Product, Marketing, and Sales to ensure alignment of enablement initiatives with overall business objectives.