Customer Service Strategist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $120,000
Job Overview:

The Customer Service Strategist plays a pivotal role in delivering exceptional customer experiences at our organization. This individual will be responsible for owning the end-to-end customer service journey, from daily ticket resolution to long-term strategy.

Key Responsibilities:

  • Owning the customer service experience and developing strategies to enhance it
  • Using Gorgias or similar CX platforms to manage and optimize support workflows
  • Collaborating with internal teams to resolve customer issues efficiently and effectively
  • Designing and implementing new processes and automations to improve service quality and reduce manual workload
  • Driving excellence in CSAT and NPS metrics

Requirements:

  • Proven experience in managing customer service in high-growth eCommerce businesses
  • Able to strike a balance between strategic planning and hands-on execution
  • Proficient in using CX platforms like Gorgias or Zendesk
  • Excellent communication skills and ability to manage multiple stakeholders

We Offer:

  • A dynamic work environment that fosters growth and development
  • Opportunities to innovate and implement new ideas
  • A team-oriented culture that values collaboration and open communication

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