Healthcare Service Navigator

2 days ago


Geelong, Victoria, Australia beBeeNavigator Full time $60,000 - $99,999

About the Job

We are seeking a highly skilled Navigator to provide exceptional customer service and support to consumers with mental illness and/or drug and alcohol issues.

The successful candidate will be responsible for guiding consumers and their families in navigating the service system, providing person-centred switchboard services across communication platforms.

This role requires a warm and welcoming response as the first point of contact for our organisation.

Your Key Responsibilities

  • Provide informed customer service and referral via digital pathways
  • Guide consumers and their families in navigating the service system
  • Offer person-centred switchboard services across communication platforms

What We're Looking For

  • Experience working in a consumer-focused and customer-facing role
  • Effective communication and interpersonal skills
  • Ability to work in an organisation delivering health administration/and or human services to disadvantaged or disabled people

Why Work with Us?

  • Flexible working arrangements
  • Opportunities for professional development and growth
  • Access to a 24/7 employee wellness facility

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