Customer Success Leader

6 days ago


Council of the City of Sydney, Australia The Individual Touch CC Full time
Job Summary

We are seeking a Customer Success Leader to join our team at The Individual Touch CC. As a key member of our sales engineering team, you will be responsible for driving business growth and customer success.

Key Responsibilities:
  • Customer Relationship Management: Develop and maintain strong relationships with customers to ensure their continued success with our products.
  • Sales Strategy Development: Collaborate with Sales Engineers to develop consultative sales approaches that drive customer acquisition and retention.
  • Team Performance Management: Monitor and analyze team performance to identify areas for improvement.
  • Cross-Functional Collaboration: Work closely with cross-functional teams to innovate customer acquisition, onboarding, and retention strategies.
Requirements:
  1. Proven experience in customer-facing roles, preferably in the technology or SaaS space.
  2. Strong understanding of customer needs and preferences.
  3. Exceptional communication and interpersonal skills.
  4. Proven ability to work in a fast-paced environment and adapt to changing priorities.


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