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SAP Service Cloud Engineer
2 months ago
Jemena is a leading Australian energy company that owns and operates a vast network of gas and electricity transportation assets across the country, supplying millions of households and businesses with essential services every day.
We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our team of over 3000 professionals strives to make a positive impact in the communities we serve.
About the RoleThis exciting opportunity is part of our Customer & Energy Solutions product line, where you will support the objectives of our business operating model. Your focus will be on ensuring the platforms and systems run safely and reliably, adhering to agreed service levels.
You will be part of our Customer Solutions value stream team, developing and supporting a new technology stack based on SAP C4C / CDC as part of our CX uplift transformation program. The goal is to provide a 360-degree view of our customers, which will evolve over time to meet their changing expectations for a seamless experience, enhancing operational efficiency for Jemena's Gas and Electricity distribution markets.
Key Responsibilities- Maintain supported systems in accordance with operational and security standards.
- Perform operational support duties, including on-call, service requests, and work orders, in accordance with obligations.
- Identify improvement opportunities that enable positive business value.
- Adhere to operational processes.
- Establish and maintain cross-functional knowledge aligned with supported products.
- Participate in and contribute to the ongoing ways of working uplift, aligning with our strategic direction.
- Experience with configuring and/or supporting SAP Service & Sales Cloud (C4C) & Service process solutions.
- Hands-on experience in design, build, test, and deployment of SAP Service & Sales Cloud and customer service business process solutions.
- Coordinate with project teams, product owners, team leaders, and stakeholders to create Customer Service offerings powered by SAP C4C configuration, layouts, business roles.
- Experience with user management and troubleshooting integration issues between cloud platforms and upstream/downstream systems.
- Ability to perform fit-gap analysis on business requirements related to sales and service areas.
- Experience with extending architecture with customizations, extensions, and partner ecosystem applications.
We offer meaningful benefits and rewards that work for you, including opportunities for long-term career growth as part of our talent development and succession planning process. Join us in making a meaningful impact toward Australia's 'Net Zero' targets through the delivery of critical infrastructure projects and be part of our journey to shape the future of the energy and utilities industry.
We are committed to developing a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.
