Ndis Disability Support Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeDisability Full time $36,000 - $48,000

The NDIS Intake and Engagement Officer plays a pivotal role in facilitating access to necessary supports under the National Disability Insurance Scheme (NDIS). This position entails managing participant inquiries, conducting initial assessments, and guiding clients through the onboarding process while ensuring compliance with NDIS guidelines.

This position is ideal for individuals who possess excellent communication and interpersonal skills, with the ability to build rapport with participants and stakeholders. The successful candidate will be able to manage multiple inquiries and work in a fast-paced environment, maintaining accurate records and providing clear guidance on NDIS-funded services.

Key Responsibilities:

  • Act as the primary point of contact for prospective NDIS participants, families, and support coordinators.
  • Conduct assessments to understand participants' needs, goals, and eligibility.
  • Provide clear guidance on NDIS-funded services and assist with service agreements.
  • Coordinate and facilitate the onboarding process, ensuring timely and accurate documentation.
  • Buid relationships with referral sources, including hospitals, allied health professionals, and community organizations.
  • Maintain participant records in compliance with NDIS standards and organizational policies.
  • Collaborate with internal teams to ensure seamless service delivery and a positive participant experience.
  • Educate participants and families about their NDIS plans, funding categories, and available supports.
  • Monitor and follow up with participants to ensure ongoing engagement and satisfaction with services.
  • Identify opportunities to expand service reach and improve participant engagement strategies.

Required Skills and Qualifications:

  • Experience in disability services, aged care, community services, or a related field.
  • Strong understanding of the NDIS framework, funding categories, and service provisions.
  • Excellent communication and interpersonal skills, with the ability to build rapport with participants and stakeholders.
  • Ability to manage multiple inquiries and work in a fast-paced environment.
  • Proficiency in using CRM systems and maintaining accurate records.
  • High level of empathy, cultural awareness, and person-centered service delivery.
  • A background in sales, customer service, or business development (desirable).

Additional Requirements:

  • NDIS Worker Screening Check
  • Working with Children Check (if applicable)
  • National Police Check
  • Valid Driver's License and a reliable car (preferred)

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