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Exceptional Customer Service Representative
2 weeks ago
Customer Experience Specialist
">The role of the Customer Experience Specialist is to deliver exceptional customer service in a contact centre environment. The ideal candidate will be passionate about providing solutions and ensuring that customers receive the best possible experience.
">Key Responsibilities:
">- ">
- Deliver high-quality customer service over the phone, addressing everyday banking needs with care and attention to detail.">
- Process inbound transactions accurately and efficiently, adhering to banking policies and procedures.">
- Identify opportunities to educate and assist customers with financial products and services.">
- Maintain compliance with relevant legislation and banking standards.">
- Manage customer enquiries professionally, effectively resolving issues and concerns.">
About You:
">We are seeking an experienced professional with a strong background in customer-facing roles, preferably within the finance or banking industry. The successful candidate will have excellent communication skills, a proactive approach, and the ability to work effectively in a team environment.
">Benefits:
">This is a full-time opportunity offering a competitive salary, comprehensive training program, and ongoing learning and development. You will also enjoy a supportive and inclusive work environment, flexible working options, and recognition for your contributions and achievements.
