Process Optimization Specialist

5 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $90,000 - $120,000
Operations Management Role

We are seeking a seasoned professional to assume responsibility for managing day-to-day operations and providing strategic direction to optimize processes.

This position requires the ability to oversee various collection activities, ensure compliance with industry regulations, and deliver exceptional customer outcomes.

The successful candidate will be responsible for:

  • Owning and managing the day-to-day operations of the team;
  • Providing strategic direction to optimise processes and maximise collection of outstanding debts;
  • Ensuring clients' SLAs are met through regular communication, reporting, and meetings;
  • Developing and monitoring performance metrics for the team;

Key qualities for this role include being flexible, constructive, passionate, creative, resilient, open, professional, agile, confident, inquisitive, and fun.

In addition to these skills, the ideal candidate will have a strong understanding of compliance frameworks as applied within the debt recovery environment, and be data driven with a focus on achieving goals.

This is an exciting opportunity for a talented individual to join our organisation and contribute to the success of our team.

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