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Senior IT Support Specialist

1 month ago

Eastern Suburbs, Australia Woolworths Full time

About the Role

We are seeking a highly skilled and customer-focused IT Senior Technician to join our dynamic team in Victoria. In this role, you will play a crucial part in ensuring smooth IT operations by providing exceptional technical support to our employees across various locations.

Key Responsibilities

  • Provide timely and effective technical support to all employees, addressing issues related to desktop computing, software applications, mobile devices, and other technology solutions.
  • Utilize ServiceNow for incident management, problem tracking, and service restoration activities.
  • Manage patching of IT equipment and maintain accurate records for structured cabling.
  • Take ownership of high-severity or long-running incidents, minimizing business disruption.
  • Coordinate and implement the installation of new network infrastructure at data centers, offices, and warehouses, adhering to change management procedures.
  • Provide first-line support for network infrastructure, escalating complex issues to vendors or specialized support teams.
  • Collaborate with local business units on projects requiring IT expertise.
  • Assist users with queries related to office applications (Word, Excel, PowerPoint, etc.). Demonstrate strong knowledge of Google Chrome and other Google services.
  • Participate in an on-call rotation to provide out-of-hours support.
  • Coach and mentor junior technicians, fostering a collaborative team environment.

Requirements

  • Proven experience in a similar IT support role.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience with ServiceNow or similar incident management systems.
  • Knowledge of network infrastructure and troubleshooting.
  • Proficiency in Google Workspace application.

About Us

At Woolworths Group, we are committed to creating a better tomorrow for our customers, communities, and team members. We believe in the power of diversity, equity, inclusion, and belonging, and we strive to create a workplace where everyone feels valued and empowered to reach their full potential.

We offer a range of benefits and programs to support your career growth and well-being, including a competitive salary, comprehensive leave policy, and access to our employee assistance program.

Join us in our mission to create a better tomorrow, and discover the opportunities and rewards that come with being part of a dynamic and inclusive team.