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Office Manager

2 months ago

Gosford Shire, Australia Triniti Home care Pty Ltd Full time
About the Role

We are seeking an experienced Office Manager to oversee the day-to-day operations of our services on the Central Coast. This role involves comprehensive management of staff rostering and adjustments, staff management, data/record management, and the full operation of accommodations.

Key Responsibilities
  • Service Delivery Oversight: Lead the delivery of services, ensuring adherence to safety standards, respect for individual autonomy, and alignment with personalized assessments and plans.
  • Client Intake and Assessment: Manage the intake and assessment process for new clients, including drafting service agreements, schedules of support, and accurately interpreting NDIS line items.
  • Budgeting and Financial Planning: Develop and oversee the budget for SIL/Respite facilities, focusing on financial sustainability and identifying potential funding opportunities.
  • Community Living Solutions: Spearhead the development of suitable and sustainable long-term community-based living options for clients.
  • Leadership: Provide direction, support, and performance management for staff members, ensuring efficient coordination and effective guidance.
  • Data and Records Compliance: Ensure adherence to legislative and administrative requirements in the creation, handling, and reporting of client, staff, and service delivery information.
  • Occupational Health and Safety: Implement and monitor WHS policies, procedures, and practices to maintain a safe work environment in compliance with relevant legislation and organizational standards.
  • Stakeholder Relationship Management: Foster and maintain strong relationships with clients, their families, community organizations, and practitioners to support effective service delivery and collaboration.
  • Records and Accounts: Manage the records and accounts of the office, ensuring accuracy and compliance.
  • Office Equipment and Supplies: Oversee the management of office equipment and supplies, ensuring all necessary tools are available for smooth operations.
  • Policies and Procedures: Ensure adherence to and the development of organizational policies and procedures, fostering consistency and quality in service delivery.
  • Hiring, Promotions, Training, and Supervision: Oversee recruitment, promotions, staff training, and supervision to ensure a capable and motivated workforce.
Selection Criteria
  • At least two to three years of experience in a management role in disability respite care or a similar field.
  • Previous management experience with an NDIS provider is essential.
  • A diploma in a related field of community services, disability, social work, or equivalent.
  • Experience in managing a team and coordinating with team leaders and external stakeholders.
  • Understanding of compliance requirements within the NDIS framework.
  • Experience in conflict management and resolution.
  • Proficient written and verbal communication skills.
  • Proficiency in MS Office and office management software.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
Mandatory Compliance Requirements
  • NDIS Worker Screening Check
  • Valid NSW Working with Children Check
  • Current First Aid and CPR Certificate
  • Satisfactory National Police Certificate obtained within the last 6 months

This is a full-time position with 38 hours per week. The successful candidate will be required to work in Gosford, NSW. The salary range is $75,000 - $80,000 per year.