Community Liaison Officer

Resident Liaison Officer

We are seeking a highly skilled and experienced Resident Liaison Officer to join our team. As a key member of our community, you will play a vital role in ensuring the provision of services to residents and guests outside of ordinary business hours.

This is a unique opportunity to work in a dynamic and fast-growing environment, where you will have the chance to make a real difference in the lives of our residents. If you are a proactive and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you.

About the Role

• Key Responsibilities:
• Assist guests with all questions and reasonable requests, providing exceptional customer service and addressing any issues that may arise.
• Greet, register, and assign rooms to guests, ensuring a smooth and efficient check-in process.
• Make and confirm reservations, maintaining accurate records and communicating effectively with guests.
• Contact housekeeping or maintenance when residents/guests report problems, resolving issues promptly and efficiently.
• Advise housekeeping staff when rooms have been vacated, ensuring seamless cleaning and preparation for new arrivals.
• Use computer programs to maintain databases in relation to guests and residents, ensuring accuracy and up-to-date information.
• Attend to matters outside of office hours, including noise complaints, supplying linen, washing tokens, change for games room, replacing light bulbs/heaters/kettles, electricity faults/safety switches, and key to BBQ.
• Clean cabins as required, maintaining high standards of cleanliness and presentation.
• Clean tourist amenities, including campers, kitchen, laundry, pool, and BBQs (if applicable), ensuring a safe and clean environment for guests.
• Lock up cabins, common areas, and gates once vacated, securing the premises and preventing unauthorized access.
• Attend to the pool area after hours (if applicable), ensuring safety and security.
• Carry out routine walk-around and perimeter checks, monitoring the surroundings and reporting any concerns.
• Conduct grounds and maintenance duties when directed by Park or Community Manager, supporting the overall upkeep and maintenance of the facility.
• Take responsibility for the night phone when on call and not rostered on, acting as the first point of contact when the office is closed.
• Perform overnight stays to provide prompt check-in assistance to guests outside of ordinary business operating hours.

About You

• You will possess current First Aid Certification, National Police Check, and Fire and Emergency Evacuation Accreditation, ensuring you meet the necessary requirements for this role.
• Strong computer literacy skills and planning and organizational abilities will enable you to effectively manage multiple tasks and prioritize responsibilities.
• Confident decision-making and ability to work with minimal supervision will be essential in this position.
• Excellent written and verbal communication skills, as well as excellent customer service skills, will ensure effective interaction with guests and colleagues.
• Articulate and well-spoken, with a proactive team-player attitude, you will thrive in this fast-paced environment.
• Well-organized and time-conscious, with confidence and proficiency in dealing with people, you will excel in this role.

Benefits

• You will enjoy the security of working for an ASX-listed organization, offering stability and growth opportunities.
• This varied and unique role will provide a challenging and rewarding career path, allowing you to develop new skills and expertise.