Training Specialist

1 month ago

Melbourne, Victoria, Australia Symmetry Human Resources Group Pty Ltd Full time
Exciting Opportunity: Trainer for Our New Contact Centre in Melbourne

We are seeking a highly skilled and experienced Trainer to join our team in Melbourne. As a Trainer, you will play a critical role in shaping the future of our Contact Centre by delivering exceptional training that drives client success and team performance.

Key Responsibilities:

  • Implement and deliver top-notch training programs that align with client metrics.
  • Manage all aspects of new hire and floor training, including logistics and documentation.
  • Publish daily reports on attendance, adherence to session plans, and more.
  • Track new hire performance during OJT, collaborating with Team Leaders for coaching and refreshers.
  • Meet daily KPIs and adapt to evolving business needs.
  • Conduct engaging culture and process training, both virtually and in-person.
  • Facilitate mock calls and role plays to enhance learning.
  • Manage trainee performance and expectations, ensuring high throughput during live interactions.
  • Create and update training content to meet requirements.
  • Collaborate with clients to incorporate business-critical metrics into training programs.
  • Assess performance through audits and identify coaching needs.
  • Analyze business processes to recommend improvements for efficiency.
  • Participate in cross-functional meetings to address customer issues.
  • Maintain confidentiality of all sensitive information.
  • Work with the Quality team to identify training needs for team members.
  • Help manage disciplinary processes for those not meeting performance standards.
  • Communicate effectively with internal stakeholders and clients for feedback and approval.
  • Share best practices with other centers and continuously improve training delivery.
  • Train the team on voice calls for US providers regarding claim clarifications.
  • Uphold ethical standards in collections and compliance.

Requirements:

  • Degree level education.
  • Fluent in English (reading, writing, speaking).
  • Strong communication and soft skills to handle customer inquiries and collaborate across teams.
  • Ability to work under pressure and manage difficult situations.
  • Confident in presenting to groups and engaging audiences.
  • Commitment to enhancing the customer experience.
  • Strong analytical skills and technical knowledge, particularly in telecommunication systems.
  • Experience in training both voice and non-voice processes; blended experience is a plus.
  • Proficient in MS Office (Excel, Word, PowerPoint).
  • Ability to manage the full training cycle from needs analysis to evaluation.
  • In-depth knowledge of collections practices and regulatory compliance.

Why Join Us?

Be part of an exciting new venture and make a significant impact on our training programs and overall team success.

Ready to inspire and lead? Apply now to help shape our team and drive exceptional service.

  • Training Specialist

    2 months ago

    Melbourne, Victoria, Australia Circuit Recruitment Full time

    {"About the Role": "Are you a skilled Training Specialist looking for a new challenge? We have an exciting opportunity for you to join our team at Circuit Recruitment!As a Training Specialist, you will play a key role in designing and executing Training Plans and Training Collateral for a Finance ERP implementation program across APAC. You will work closely...

  • Training Specialist

    1 month ago

    Melbourne, Victoria, Australia Circuit Recruitment Full time

    About the RoleWe are seeking an experienced Training Specialist to assist with designing and executing Training Plans and Training Collateral for a Finance ERP implementation program across APAC.Key Responsibilities:Design and develop training materials for software implementationsCollaborate with cross-functional teams to deliver training programsManage...

  • Training Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Circuit Recruitment Full time

    About the RoleWe are seeking an experienced Training Specialist to join our team at Circuit Recruitment. As a Training Specialist, you will play a key role in designing and executing Training Plans and Training Collateral for a Finance ERP implementation program across APAC.Key Responsibilities:Design and develop training materials, including presentations,...

  • Training Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Circuit Recruitment Full time

    About the RoleWe are seeking an experienced Training Specialist to join our team at Circuit Recruitment. As a key member of our team, you will be responsible for designing and executing Training Plans and Training Collateral for a Finance ERP implementation program across APAC.Key Responsibilities:Develop and deliver training programs for software...

  • Training Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Circuit Recruitment Full time

    About the RoleWe are seeking an experienced Training Specialist to join our team at Circuit Recruitment. As a key member of our team, you will be responsible for designing and executing Training Plans and Training Collateral for a Finance ERP implementation program across APAC.Key Responsibilities:Develop and deliver training programs for software...

  • ERP Training Specialist

    7 days ago

    Melbourne, Victoria, Australia OceanaGold Full time

    Job Title: ERP Training SpecialistJob Summary:We are seeking an experienced ERP Training Specialist to join our team at OceanaGold. As an ERP Training Specialist, you will play a key role in enhancing organisational efficiency with the PRONTO ERP system.Key Responsibilities:Develop high-quality training materials, including documentation and multimedia...

  • Microsoft IT Training Specialist

    5 days ago

    Melbourne, Victoria, Australia SGS Full time

    Job Title: Microsoft IT Training SpecialistJob Summary:We are seeking a skilled Microsoft IT Training Specialist to deliver high-quality short courses on a contracted basis. This role would suit a consultant looking for day work as required. The successful candidate will be responsible for ensuring successful learning outcomes for participants.Key...

  • Customer Training Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Randstad Full time

    {"title": "Customer Training Specialist", "content": "Job SummaryAt Randstad, we are seeking a highly skilled Customer Training Specialist to join our team in Melbourne. As a key member of our training team, you will play a pivotal role in delivering high-quality training programs to our customer service representatives.Key ResponsibilitiesDevelop and...

  • Training Specialist

    1 month ago

    Melbourne, Victoria, Australia MSS Security Pty Ltd Full time

    About MSS SecurityMSS Security is a leading security company with a national footprint across Australia, delivering high-quality services and protecting high-profile sites.CultureOur employees enjoy working with MSS because we prioritize people and culture, offer extensive development opportunities, provide stability and certainty, work collaboratively, and...

  • Production Training and Development Specialist

    2 months ago

    Melbourne, Victoria, Australia Arts Centre Melbourne Full time

    {"h1": "Join Our Team as a Production Training and Development Specialist", "p": "At Arts Centre Melbourne, we are committed to delivering high-quality training and development programs for the live production and technical services industry. We are seeking a skilled and experienced production training and development specialist to join our team.As a...

  • Training and Development Specialist

    2 weeks ago

    Melbourne, Victoria, Australia MSS Security Pty Ltd Full time

    About MSS SecurityMSS Security Pty Ltd is a leading security company with a national footprint across Australia. We deliver high-quality services and protect some of the nation's highest profile sites.CultureOur employees enjoy working with MSS because we:Have a high people and culture focus;Offer extensive development and progression opportunities;Provide...

  • Physician Training Specialist

    3 weeks ago

    Melbourne, Victoria, Australia St Vincent's Health Australia Full time

    Job DescriptionWe are seeking a skilled Physician Training Specialist to join our team at St Vincent's Health Australia.Key Responsibilities:Deliver high-quality training programs for physiciansDevelop and implement training materials and resourcesCollaborate with clinical teams to identify training needsConduct training sessions and...

  • Training and Development Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Circuit Recruitment Full time

    About the RoleWe are seeking an experienced Training Specialist to assist with designing and executing Training Plans and Training Collateral for a Finance ERP implementation program across APAC.The ideal candidate will have experience in a similar Training/Learning & Development role, with a proven track record of creating and rolling out training...

  • Training and Development Specialist

    1 week ago

    Melbourne, Victoria, Australia MSS Security Pty Ltd Full time

    About MSS SecurityMSS Security Pty Ltd is a leading security company with a national footprint across Australia. We deliver high-quality services and protect some of the nation's highest profile sites.CultureOur employees enjoy working with MSS because we:Have a high people and culture focus;Offer extensive development and progression opportunities;Provide...

  • Training and Development Specialist

    5 days ago

    Melbourne, Victoria, Australia MSS Security Pty Ltd Full time

    About MSS SecurityMSS Security Pty Ltd is a leading security company with a national footprint across Australia. We deliver high-quality services and protect some of the nation's highest profile sites.Culture and ValuesOur employees enjoy working with MSS Security because we:Have a high people and culture focus;Offer extensive development and progression...

  • Physician Training Specialist

    3 weeks ago

    Melbourne, Victoria, Australia St Vincent's Health Australia Full time

    Job SummaryWe are seeking a highly skilled Physician Training Specialist to join our team at St Vincent\u0027s Health Australia. As a key member of our medical training team, you will be responsible for leading and motivating a team of sales assistants to achieve sales targets, providing excellent customer service, and managing store operations.Key...

  • Physician Training Specialist

    1 week ago

    Melbourne, Victoria, Australia St Vincent's Health Australia Full time

    DescriptionWe are seeking a skilled Physician Training Specialist to join our team at St Vincent\u2019s Health Australia. The successful candidate will be responsible for delivering high-quality training programs to our medical staff.Critical Job Demands Checklist:Contact Details:We value transparency and open communication. If you have any questions or...

  • Training and Development Specialist

    2 months ago

    Melbourne, Victoria, Australia Circuit Recruitment Full time

    About the Role Competitive daily rate of up to $800 Flexible working arrangements - Hybrid work model with a modern office space Award-winning company culture Agile environment with cross-functional teams Opportunities for career growth and professional development About the CompanyCircuit Recruitment is seeking an experienced Training and Development...

  • Production Training and Development Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Arts Centre Melbourne Full time

    Join Our Team as a Production Training and Development SpecialistWe are seeking a skilled production technician with venue-based experience to join our team as a Production Training and Development Specialist. As a key member of our Production, Technical Training and Development team, you will have the opportunity to share your knowledge and skills with the...

  • Production Training and Development Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Arts Centre Melbourne Full time

    Join Our Team as a Production Training and Development SpecialistWe are seeking a skilled production technician with venue-based experience to join our team as a Production Training and Development Specialist. As a key member of our Production, Technical Training and Development team, you will have the opportunity to share your knowledge and skills with the...