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Automotive Warranty Administrator
2 months ago
We are seeking a highly skilled and experienced Automotive Warranty Administrator to join our team at Traralgon Automotive Group. As a key member of our Service Department, you will be responsible for ensuring accurate and timely processing of warranty claims, maintaining thorough knowledge of manufacturers' warranties, and providing exceptional customer service.
Key Responsibilities- Verify the accuracy of all warranty claims and ensure compliance with manufacturer policies.
- Prepare, submit, and follow up on all warranty claims and reconciliation documents.
- Maintain a thorough understanding of manufacturers' warranties and interpret warranty information and policies to the Service Department and customers.
- Process all warranty paperwork to ensure proper documentation and verify criteria required by the manufacturer.
- Determine the validity of warranty claims and process returns, adjustments, and rejections.
- Cost warranty repairs, reconcile accounts, and prepare repair orders.
- Process and submit warranty claims, and review and process all returned/rejected/adjusted warranty claims.
- Reconcile all warranty receivables and work with the accounting department to obtain payments.
- Liaise with workshops and customers on vehicle warranty, parts warranty, and warranty claim entitlements.
- Support service campaigns and other promotional activities in line with manufacturer and customer expectations.
- Ensure warranty claims are completed in accordance with warranty terms and conditions.
- Previous experience working as a Warranty Clerk within the Automotive Industry is essential, ideally within a multi-franchised dealership.
- Full work rights in Australia.
- Mechanical knowledge would be advantageous.
- Strong interpersonal and communication skills.
- Strong organisational skills with the ability to prioritise.
- Excellent attention to detail and following processes.
- Ability to provide great customer service and great phone skills.
- Effective conflict resolution skills to facilitate positive outcomes in a timely manner.
- Ability to work within a team environment with a can-do attitude.
- A permanent full-time position with the financial security of a substantial, well-established company.
- Significant opportunity for career development.
- Remuneration and benefits, including an attractive salary, will be commensurate with experience.
- A collaborative team environment that values excellence and is committed to customer care.
- Supportive environment with ongoing feedback and guidance to ensure you succeed.
