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Customer Service Coordinator

1 week ago

Newcastle, New South Wales, Australia Cambridge Maintenance Services Full time
Company Overview
Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport, and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.

We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalized FM services that meet your specific needs.

Job Description
We are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast-paced team providing a central point of contact for our clients, engineers, and sub-contractors.

Your main duties will be to keep our in-house and client systems up to date. Liaise with clients, engineers, and subcontractors to ensure works are booked in and completed on time. Deal with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.

A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.

Key Responsibilities
1. Ensuring all client instructions are logged
2. Dealing with incoming calls and emails
3. Allocation of jobs to engineers and sub-contractors
4. Recording all communication and arrangements on our in-house system along with client portals
5. Chasing for updates and paperwork
6. Communication with colleagues/team - keeping them informed of client changes/requirements
7. Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
8. Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
9. Recording of daily conference calls with engineers

Necessary Skills
1. Proven ability to accurately follow procedures
2. Comfortable and professional on calls and emails
3. Flexible and adaptable at any given moment, and able to work to timescales
4. Ability to work under pressure with a can-do attitude
5. Organized with effective time management and ability to multitask
6. Work well as part of a team
7. Previous administration experience for at least 1 year

Benefits
1. Sickness Scheme
2. Company Vehicle
3. Company bonus scheme