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24/7 Critical Infrastructure Specialist

2 months ago

Fyshwick, ACT, Australia Cdc Data Centres Full time
About Us

CDC Data Centres is a leading provider of secure, world-class data centre facilities in Australia.

Our company is headquartered in Canberra and operates multiple facilities across the ACT, NSW, VIC, and New Zealand.

We offer a range of data centre configurations, including co-location, containerised, and hyperscale compute environments, all interconnected with high-speed carrier-grade networks.

Our Mission

We are committed to creating an inclusive workplace that values diversity and promotes equality.

Our goal is to attract, retain, and grow the best data centre team in the world.

About the Role

This role is part of our critical facilities operations team, responsible for the maintenance, repair, and incident response of critical services and systems.

The Service Technician – Shift Team role will be the first point of contact for alerts and alarms, and will be responsible for assigning severity, prioritizing rectification, and determining whether escalation is required to third-party contractors.

Shift team members will proactively perform inspections to ensure all critical infrastructure is operating as designed and identify any possible risks to the infrastructure and buildings.

The position will monitor critical infrastructure 24 hours a day, 7 days a week, and will be able to make quick decisions on prioritizations and escalations based on their experience.

The shift team will assist with the monitoring of all contractors conducting critical work and ensure strict adherence to processes and procedures.

Key Responsibilities
  • Promptly respond to service requests and emergency faults.
  • Conduct initial fault finding, determine causes, and implement remedies.
  • Communicate repair timelines with internal teams for coordinated client communications.
  • Perform critical switching to prevent disruptions in case of equipment failure.
  • Ensure timely completion of planned maintenance, daily site reviews, and adherence to safety policies.
About You

We are looking for a passionate and experienced individual with a trade or tertiary qualification in relevant fields (Electrical, Refrigeration, Mechanical, Mechatronics, Fire, Telecommunications).

  • Proven experience/exposure in trade or critical facilities.
  • Prior experience in critical infrastructure environments with adherence to strict procedures.
  • Experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
  • Exposure to data centre equipment, including CRAC units, UPS, generators, and fire systems would be highly desirable.
  • Demonstrated skills in managing critical infrastructure, utilizing electronic monitoring systems, fault-finding, and contributing to process improvements.
Working Arrangements

This position works on a rotational 12-hour shift roster (2 days, 2 nights | 4 on 4 off).

Working Rights

Applicants must have Australian Citizenship and be able to obtain and maintain an NV1 Security Clearance.