Service Desk Representative

5 days ago


Parramatta Park, Queensland, Australia Cubic Corporation Full time

In this role as a Service Desk Representative, you will play a critical part in ensuring that customers receive the best possible service. Your responsibilities will include responding to inbound calls and emails, delivering accurate information and specialized guidance to customers, and ensuring high-quality customer service by understanding and supporting customer needs while meeting OCC service levels.

Main Responsibilities:
  • Respond to incoming calls and emails from customers, providing prompt and accurate assistance.
  • Provide expert advice and guidance to customers on a range of topics, including product usage and troubleshooting.
  • Identify and address customer complaints and concerns, resolving issues efficiently and escalating to a Team Leader when necessary.
Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Experience working in a customer-facing environment is highly desirable.


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