Business Dispute Resolution Specialist
6 days ago
**About the Role**
We are seeking a highly skilled Business Dispute Resolution Specialist to join our Internal Dispute Resolution team. In this role, you will play a key part in investigating and resolving customer complaints related to hardship and credit reporting.
Your main responsibilities will include:
- Engaging with customers to understand their concerns and issues
- Investigating the root causes of reported issues, collaborating with internal teams and external partners to gather information and develop effective solutions
- Closely working with internal departments and external partners to coordinate and implement solutions
- Identifying potential risk factors and developing strategies to mitigate them
- Collecting and passing on feedback to improve processes
To succeed in this role, you will ideally possess:
- An understanding of the regulatory environment relating to hardship and credit reporting
- A risk-focused mindset to manage real events and relevant BCOP obligations
- Excellent communication, stakeholder management, and investigation skills
- Strong strategic thinking, resilience, analytical, and problem-solving skills
- An understanding of ANZ's dispute resolution principles, customer advocacy, and regulatory compliance
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