Financial Services Representative

2 days ago

Melbourne, Victoria, Australia beBeeTeller Full time $42,000 - $52,000

Teller Role

We operate within the financial services sector but we are not a bank. Our business is centred around providing support to people. Inspired by the philosophy of 'people helping people' our institution has developed a strong tradition of investing in our employees, members and local community.

Growth opportunities enable you to achieve your personal and professional objectives. We value enthusiasm, commitment to delivering exceptional performance and offering opportunities for true impact.

Responsibilities

  • Deliver superior customer service, including maintaining eye contact, greeting customers, thanking them by name, showing genuine interest and a willingness to assist, displaying positive body language and tone, making friendly comments and ensuring customer needs are met.
  • Execute and document counter transactions as outlined in the teller habit pattern.
  • Determine acceptability of negotiable items and member identification.
  • Identify and address customer queries and concerns to provide solutions.
  • Listen for cues to identify potential sales opportunities. Refer to relevant staff members or open products/services as necessary.
  • Assist with lobby management to ensure customers receive timely assistance and feel welcome.
  • Maintain cash drawer balances within guidelines established by our institution.
  • Be able to assist or lift 50-pound bags of coins. Stand for extended periods as required (up to four hours at a time).
  • Perform any additional tasks as required by senior management.

Required Skills & Qualifications

  • Able to manage multiple assignments simultaneously and prioritise work effectively.
  • Ability to work collaboratively as part of a team and individually to consistently meet and exceed set goals.
  • Proficient in counting cash, arithmetic, ten-key and basic computer skills.
  • Demonstrate high levels of customer service, sales, interpersonal communication, problem-solving, motivation to achieve set goals, organisational and self-management skills.

Benefits

  • High School graduate or GED required.
  • A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales or a customer service position involving cash handling experience required.
  • Bilingual skills highly desirable.

Others

We are committed to supporting our employees and members in their personal and professional development. Our growth provides exciting opportunities for you to make a meaningful difference in our community.

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