Content Strategist

7 days ago

Melbourne, Victoria, Australia beBeeInnovation Full time $81,164 - $124,121
Knowledge Transfer Role

The Knowledge Transfer Team is responsible for systems, processes, content and tools designed to support customer engagement activities. The focus of the team is providing assistance to our customer facing teams on the effective use, benefits and compliance requirements of these systems, processes, content and tools when engaging with our customers.

  • Act as a change agent for knowledge transfer initiatives and product collateral strategy within regions.
  • Define, develop and deliver effective knowledge transfer programs, and provide coaching and mentoring on the benefits, use and requirements of knowledge transfer initiatives and the product collateral strategy.
  • Work within a defined compliance framework.
  • Promote the concept of inheritance and reuse of content from core to regional product, including re-use and inheritance of collateral content.
  • Provide feedback to, and participate in, relevant governance/operation groups.
  • Solicit feedback, and provide recommendations for enhancements and process improvements.
  • Provide advice and guidance to regions on processes and work instructions for regional content creation, publication and maintenance within approved file stores.
  • Monitor JIRA knowledge transfer dashboards to ensure updates are completed and facilitate remedial action as required.
  • Facilitate regional transition to, and adoption of, approved content stores for information and knowledge assets as defined by the compliance team.
  • Audit regional content for level of adoption and adherence to standards for knowledge transfer initiatives.
  • Assist regions with publication of product collateral and content to the customer portal and project file stores.
  • This role may include product content creation and maintenance.
  • Assist regions with tools and processes for language translation of content where required.
  • Other tasks as directed.
Required Skills and Qualifications
  • Experience with knowledge transfer/management and information/informatics principles and concepts.
  • Experience with Electronic Medical Record (EMR) implementation or support processes.
  • Experience with the use of Atlassian Confluence and JIRA.
  • Experience with organizational change management, promoting and driving adoption of change initiatives.
  • Ability to effectively engage, communicate and develop networks with a diversity of groups and individuals.
  • Possess effective communication and presentation skills.
  • Able to work well within a team, while also working autonomously manage time and tasks to meet deadlines.
  • Strong analytical abilities with respect to analyzing and processing information and feedback received from disparate groups.
Benefits

Our organization values innovation and collaboration. We believe that the best outcomes come from diverse perspectives and expertise. If you share this vision, we invite you to join us in shaping the future of healthcare technology.

Others

We offer opportunities for growth and professional development, a dynamic and supportive team environment, and a chance to make a meaningful impact on the lives of others through the delivery of high-quality healthcare solutions.

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