Technical Support Specialist

2 weeks ago

Grafton, New South Wales, Australia beBeeDesktop Full time $85,000 - $115,000

Job Opportunity:

We are seeking a skilled and dedicated desktop support engineer to deliver first and second-level technical support both onsite and remotely.

The ideal candidate will play a key role in assisting with the transformation of our technology environment, supporting a move to an Activity-Based Working model.

Key Responsibilities:

  • Provide timely and effective technical support to customers.
  • Support desktop, mobile devices, systems management, directory services, virtual services, virus protection, email and collaboration tools.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Liaise with customers to understand issues, troubleshoot, and deliver solutions that meet their needs.

Requirements:

  • Previous experience in Desktop Support or Field Services, handling Level 1 and Level 2 issues.
  • 2+ years' experience in a large, complex enterprise environment.
  • Strong working knowledge of Windows Operating Systems, MS Exchange, MS Office, Mobile device management (iOS, Android), SCCM, and associated products.
  • Familiarity with IT peripherals and network infrastructure.
  • Excellent customer service, interpersonal, and communication skills.
  • Self-motivated with a positive approach.

About This Role:

Join a dynamic team culture, working with cutting-edge workplace technology, exposure to large enterprise environments, and ongoing professional development opportunities.

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