Desktop Support Engineer

Overview

We\'re seeking an enthusiastic and customer-focused Desktop Support Officer to deliver first and second-level technical support both onsite and remotely. Based at a customer site, you\'ll work across a variety of services including desktop support, mobile devices, systems management, directory services, virtual services, virus protection, email and collaboration tools. You\'ll play a key role in assisting with the transformation of our client\'s technology environment, supporting their move to an Activity-Based Working model. This role is perfect for someone passionate about IT, who thrives in customer-facing situations and enjoys variety in their day-to-day work.

Responsibilities

• Provide first- and second-level technical support onsite and remotely.
• Support desktop, mobile devices, systems management, directory services, virtual services, virus protection, email and collaboration tools.
• Assist with transforming the client\'s technology environment and the move to an Activity-Based Working model.
• Liaise with customers to understand issues, troubleshoot, and deliver effective solutions.

Qualifications and Requirements

• Previous experience in Desktop Support or Field Services, handling both Level 1 and Level 2 issues
• 2+ years\' experience in a large, complex enterprise environment
• Strong working knowledge of:
• Windows Operating Systems
• MS Exchange, MS Office
• Mobile device management (iOS, Android)
• SCCM and associated products
• Understanding of Active Directory & Group Policy
• Familiarity with IT peripherals (printers, mobile devices, etc.)
• Excellent customer service, interpersonal and communication skills
• Self-motivated with a positive, proactive approach

Benefits

• Join a motivated, energetic and supportive team culture
• Opportunity to work with cutting-edge workplace technology
• Exposure to large enterprise environments and transformation projects
• Ongoing professional development and skills growth

Desired Skills and Experience

Be the go-to tech expert, solving problems and shaping the future of workplace technology in a supportive, dynamic environment.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Technology, Information and Internet

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