Tesla Energy Product Support Professional

4 days ago


Melbourne, Victoria, Australia Tesla, Inc. Full time

We're seeking a talented Tesla Energy Product Support Professional to join our team. As a Tesla Energy Product Support Professional, you will provide technical support for our Industrial Energy Storage product lines and collaborate with various teams to enhance the overall owner experience.

This position requires a strong electrical or engineering background, excellent technical acumen, and outstanding customer service skills. You will work closely with Sales, Operations, and Service staff to ensure that Tesla meets its obligations and commitments.

Your Key Responsibilities:
  • Provide technical support for Industrial Energy Storage product lines
  • Maintain high fleet availability through proactive monitoring and issue resolution
  • Collaborate with Sales, Operations, and Service staff to enhance the owner experience
  • Proactively seek out projects to improve customer satisfaction and team organization
  • Accurately record issues and data into a CRM database
What We Offer:
  • Competitive compensation package
  • Benefits including employee stock purchase plan (ESPP), parental leave, and more


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