Senior Learning Operations Lead

2 weeks ago

Sydney, New South Wales, Australia CommBank Full time

About CommBank's Learning Operations Hub

The Commonwealth Bank of Australia (CommBank) is a leading provider of integrated financial services, committed to continuously improving governance practices and ensuring alignment with business, stakeholders, and customers' needs.

The Learning Domain, situated in the central HR team, is transforming how we build skills and grow careers by ensuring the design, development, and delivery of high-quality, impactful learning experiences. Working with the CBA Domain lead for Skilling and Learning, the Learning Domain plays a crucial role in this effort, driving the creation and curation of learning content and ensuring it aligns with our strategic goals and meets the needs of our people.

Key Responsibilities

  • Lead and manage the Learning Operations Hub team, ensuring they are engaged, productive, and aligned with the organisation's goals.
  • Develop and implement operational frameworks, standards, and guidelines for all learning-related activities.
  • Collaborate with Learning product owners and other HR professionals to ensure the seamless delivery of learning programs.
  • Manage the team's budget, resources, and vendor relationships, ensuring efficient and cost-effective operations.
  • Drive continuous improvement initiatives within the hub, leveraging data and feedback to optimise processes.
  • Facilitate the resolution of conflicts or challenges that may arise within the team or with stakeholders.

Requirements

  • Proven experience in leading and managing teams, with a focus on driving productivity and operational excellence.
  • Ability to develop and implement strategic initiatives that align with broader organisational goals.
  • Strong analytical skills with the ability to identify challenges, develop innovative solutions, and make data-driven decisions.
  • Deep understanding of learning operations and program delivery.
  • Experience in leading change management efforts, particularly in setting up new teams or functions within an organisation.
  • Ability to work effectively with cross-functional teams, fostering a collaborative and supportive environment.
  • Excellent verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
  • Proficient in Agile principles with proven experience operating in a matrixed organisation highly desirable.

Desirable Skills and Experience

  • 5+ years of experience in a learning and development or HR operations role, with a strong focus on process optimisation and productivity.
  • Proven track record of leading and managing high-performing teams.
  • Experience in setting up or optimising operational functions within a large organisation.
  • Strong background in strategic planning and execution, particularly in a learning or HR context.
  • Experience with learning management systems and other relevant technologies.

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