Quality Assurance Manager

6 days ago

Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

About the Role

We are seeking a Quality Assurance Manager to join our team at ALLIANZ AUSTRALIA SERVICES PTY LTD. This is a critical leadership role that will oversee the quality assurance function, ensuring that all compliance and risk policies and legal and regulatory obligations are met.

Key Responsibilities

  • Lead a team of QA Specialists and provide guidance, advice, and coaching to ensure they meet their goals and objectives.
  • Act as an escalation point for complex queries or complaints beyond the skills, knowledge, or authority of team members.
  • Identify root causes and participate in the process of recommending and implementing nationally approved improvement initiatives.
  • Implement and manage change improvements, facilitate learning and development opportunities, and build capability within the team.
  • Monitor and ensure procedures are compliant with all aspects of the Code of Practice obligations.
  • Undertake research and analyze trends to improve quality results, review business issues, error, and compliance incidents, and develop recommendations for resolution or coaching development.
  • Determine, create, and publish appropriate communications regarding outcomes of audit results.
  • Monitor risk management activities, including incidents, issues, and controls, and contribute to strengthening the risk culture through increasing awareness of risk management and compliance.
  • Provide advice to senior leaders on areas of improvement identified during audits and other quality assurance activities.
  • Assist with regulatory requirements and responses, including drafting quality assurance responses.
  • Act as a Subject Matter Expert (SME) in relation to quality assurance processes and contribute to process reviews and projects as required.

Requirements

  • 5+ years minimum claims experience.
  • Previous team leader/management experience.
  • Significant experience in a quality assurance function.
  • Ability to interpret and analyze complex information, extract meaningful insights, and evaluate options for decision making.
  • High attention to detail, completing tasks with thoroughness and accuracy, and quickly identifying errors or inconsistencies within information.
  • Ability to plan and prioritize effectively, organize tasks, and manage competing resources and demands.

About Us

At ALLIANZ AUSTRALIA SERVICES PTY LTD, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed but valued for the perspectives and talents they bring to work.

What We Offer

  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible and remote working.
  • Access to over 10,000 on-demand learning resources and programs to support your career development.
  • Insurance products and deals, discounts across a range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program and own a piece of your employer.

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