Product Management Specialist

6 days ago

Hawthorn East, Victoria, Australia Coles Full time
About Coles Group

Coles Group is a leading Australian retailer with a rich history spanning over 100 years. As a top 30-listed company on the ASX, we have grown to become one of the largest retailers in the country, employing over 115,000 team members across our iconic brands.

Our Technology team is the backbone of the business, responsible for building and maintaining the information technology infrastructure that supports Coles Group. We're looking for a talented Product Owner to join our Workplace Technologies team, supporting the execution of road maps, operational support, evaluation, and rollout of new features.

About the Role

We're seeking an experienced Product Owner who will provide feature guidance based on Microsoft roadmaps and knowledge, support various Technology projects and BAU initiatives within the Workplace Experience and Support function.

As part of this role, you'll be required to:

  • Manage backlog activities and resolve complex Workplace Technology problems
  • Provide technical support and product experience, including day-to-day operational support (Incident, change, problem) of Workplace Technology Tools (largely Microsoft platforms and relevant industry technologies) and integrations
  • Run feature roadmap sessions to support the smooth implementation of new workplace technology capabilities, including transition to BAU support, training, and rollout recommendations

You'll work closely with stakeholders, including non-technical team members, to interpret customer needs and translate them into clear requirements. Your stakeholder management skills are exceptional, and you have experience working with Microsoft Customer Account teams.

About You and Your Skills

We're looking for someone with:

  • Demonstrated experience in a similar role
  • ITIL knowledge and experience
  • Excellent analytical and problem-solving skills with high attention to detail
  • A cost-conscious mindset
  • Experience implementing Agile ways of working (desirable)
  • Able to articulate solutions and influence others
  • High degree of Business Acumen
  • Experience working in cross-functional teams in agile environments
  • Working knowledge of Workplace Technology Tools best practices and frameworks
What's in it for You?

We offer:

  • Flexible working options: Work-life balance is essential, and we encourage a positive work-life balance with hybrid working options
  • Office perks: Enjoy our gym facility, fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub, school holiday program, and more
  • Discounts: Eligible team members receive 5% discount all year round on Supermarket and Liquor online and in-store purchases, plus double discounts at various times throughout the year
  • Reward through recognition: Give and receive recognition through our digital recognition platform 'mythanks', redeemable for exciting gifts and electronic gift cards
  • Opportunities for learning and development: Discover and explore career development programs and job-specific training
  • Paid parental leave: We support permanent team members with paid parental leave to balance work and family
  • Investment in your future: Our annual team member share plan offer allows eligible team members to purchase Coles Group shares

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