Service Excellence Manager

3 weeks ago


Chatswood, Australia Coles Full time

Unlock a rewarding career at Coles as a Service Excellence Manager, where you'll play a vital role in delivering exceptional customer experiences across our stores.

About the company

Coles is an Australian retail icon with a proud history of providing quality products and services to communities nationwide. As a leader in the industry, we're committed to creating a workplace that's inclusive, diverse, and welcoming to all.

About the role

We're seeking an experienced Team Leader to join our Coles Services team, where you'll be responsible for leading a team of professionals who manage trolley collection and cleaning services. You'll inspire your team to deliver outstanding service, ensuring our customers have a safe, seamless, and welcoming shopping experience every time they visit us.

Your key responsibilities will include:

  • Leveraging your leadership skills to coach and develop your team through leading by example
  • Safely completing tasks such as pushing/pulling floor cleaning equipment and machinery, and pushing trolleys from the car park into the store
  • Maintaining a focus on safety and compliance for team members and customers
  • Being on your feet for long periods and lifting heavy items (up to max 16kg)
  • Utilizing great communication, time management, and task prioritization skills to drive results

What's in it for you?

We offer a competitive salary package, including:

  1. A base salary of $75,000 - $85,000 per annum, depending on experience
  2. A 5% discount on supermarket purchases, plus additional double discount periods throughout the year
  3. Opportunities for learning and development, including job-specific training and career growth
  4. Negotiable novated car lease options
  5. Paid parental leave support

About you

To succeed in this role, you'll need:

  • Leadership experience with a proven track record of coaching and developing teams
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Physical stamina to perform tasks safely and efficiently

We're committed to creating a workplace that's safe, respectful, and inclusive for all employees. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now



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