Service Excellence Manager
3 weeks ago
Unlock a rewarding career at Coles as a Service Excellence Manager, where you'll play a vital role in delivering exceptional customer experiences across our stores.
About the company
Coles is an Australian retail icon with a proud history of providing quality products and services to communities nationwide. As a leader in the industry, we're committed to creating a workplace that's inclusive, diverse, and welcoming to all.
About the role
We're seeking an experienced Team Leader to join our Coles Services team, where you'll be responsible for leading a team of professionals who manage trolley collection and cleaning services. You'll inspire your team to deliver outstanding service, ensuring our customers have a safe, seamless, and welcoming shopping experience every time they visit us.
Your key responsibilities will include:
- Leveraging your leadership skills to coach and develop your team through leading by example
- Safely completing tasks such as pushing/pulling floor cleaning equipment and machinery, and pushing trolleys from the car park into the store
- Maintaining a focus on safety and compliance for team members and customers
- Being on your feet for long periods and lifting heavy items (up to max 16kg)
- Utilizing great communication, time management, and task prioritization skills to drive results
What's in it for you?
We offer a competitive salary package, including:
- A base salary of $75,000 - $85,000 per annum, depending on experience
- A 5% discount on supermarket purchases, plus additional double discount periods throughout the year
- Opportunities for learning and development, including job-specific training and career growth
- Negotiable novated car lease options
- Paid parental leave support
About you
To succeed in this role, you'll need:
- Leadership experience with a proven track record of coaching and developing teams
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Physical stamina to perform tasks safely and efficiently
We're committed to creating a workplace that's safe, respectful, and inclusive for all employees. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now
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