Cutting-Edge System Support Specialist
1 day ago
System Support Specialist
We are seeking a skilled and experienced System Support Specialist to join our high-performing engineering team in Sydney.
The ideal candidate will have strong debugging skills, experience with cloud platforms, containers, microservices, and APIs. Familiarity with SQL/NoSQL databases, event streaming, and CI/CD tooling is also essential.
Key Responsibilities:
- Diagnose and resolve complex production issues in systems
- Act as a liaison between engineering and support teams
- Investigate root causes, raise bugs with dev teams, and suggest fixes
- Coordinate ticket handling within agreed SLAs and improve documentation
- Contribute to process improvements for issue triaging
- Participate in on-call rotations and share learnings across the team
What We Are Looking For:
- Strong debugging and application support experience
- Exposure to cloud platforms (AWS or GCP), containers, microservices & APIs
- Experience with SQL/NoSQL databases, event streaming, and CI/CD tooling
- Familiarity with Site Reliability practices and performance monitoring tools
- Excellent communication skills and a proactive, solution-focused mindset
This is an excellent opportunity to work with cutting-edge technologies and contribute to the success of a leading financial institution.
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