Efficient Hotel Operations Professional

1 week ago

Brisbane, Queensland, Australia beBeeOperations Full time $55,000 - $80,000
Hotel Operations Manager

Job Description:

  • Ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.
  • Assist and oversee the day-to-day operations of the Front Office team and working closely with housekeeping, maintenance and Food & Beverage team
  • Supervise and monitor team members with true leadership ability that motivates the entire team.
  • Take initiative to ensure all interactions with our guests are positive and productive.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.

Required Skills and Qualifications:

  • Relevant experience in the hotel industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
  • Guest obsessed focus.
  • Ability to navigate through change and provide quick thinking solutions should problems arise.
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal.
  • Hold a valid Responsible Service of Alcohol certificate, First Aid and Food Safety Supervisor training.
  • Ability to work across a rotating roster including mornings, evenings and weekends.

Benefits:

  • Opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way.
  • Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation.
  • Work alongside passionate industry professionals.
  • Be mentored by experienced Accor Hospitality professionals who want to see you succeed.

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