Dedicated Software Support Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $50,000 - $70,000
Job Title

A Critical Role in Customer Satisfaction

The role of a Product Support Specialist is vital to the success of our business. We prioritize customer satisfaction and seek a dedicated expert who can provide exceptional support to customers.

We are interested in individuals who have a proven track record of finding creative solutions to complex problems, who excel in challenging situations and want to apply these skills to solve for customers using software platforms.

Main Responsibilities:

  • Develop an in-depth understanding of software platforms.
  • Provide high-quality product support for customers, partnering with them to effectively resolve issues through various communication channels.
  • Communicate clearly to provide answers to questions for both technical and non-technical users while supporting a wide range of technologies.
  • Diagnose software issues and resolve escalated customer complaints using established processes.
  • Offer guidance on non-technical related questions (e.g., marketing, sales, e-commerce setup).

About You:

  • A skilled communicator with excellent written and verbal skills.
  • Passionate about problem-solving for customers and end-users.
  • Self-motivated, eager to learn and thrive in a collaborative environment.
  • Capable of adapting quickly to changing priorities.

Requirements:

  • Full authorization to work without any restrictions.
  • Ability to work a Saturday-Wednesday working week.

Benefits:

  • Opportunity to make a real difference in customer satisfaction.
  • Collaborative and dynamic work environment.

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