Claims Advisor

2 weeks ago

Brisbane, Queensland, Australia Suncorp Group Full time
About the Role

We are seeking a skilled Claims Advisor to join our dynamic Brisbane-based team. As a Claims Advisor, you will play a critical role in managing a portfolio of claims from lodgement to resolution.

Key Responsibilities
  • Assess claims for reasonable and appropriate treatment and rehabilitation needs
  • Investigate claims and interpret medical documents with a focus on proactive claims management
  • Ensure legislative compliance timeframes are met in conjunction with following all internal policies and procedures
  • Provide an excellent level of customer service to all internal and external stakeholders
  • Calculate settlement offers, negotiate settlements and attend settlement conferences with lawyers and Counsel
Requirements
  • Be customer-focused with previous experience and ability to thrive within a high-paced, high-volume environment
  • Resilient in nature
  • Excellent written, verbal and interpersonal skills (including managing emotionally charged situations)
  • Strong time management, problem-solving and negotiation skills
  • Confident to make decisions and be empowered
  • A keen willingness to learn with a proactive and positive attitude
  • Good computer skills and the ability to upskill to learn new computer systems and programs
About Suncorp

Suncorp is a leading Australian financial services company that values its employees and customers. We offer a range of benefits, including hybrid working, employee discounts, study support, parental leave, and wellness initiatives.

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights, and diverse workforce that benefits our people, our business, and our customers.

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