Customer Experience Representative

2 months ago


Albury, Australia Aligned Leisure Full time

About Aligned Leisure

Aligned Leisure is a leading provider of health, fitness, and leisure services, operating a network of community facilities throughout Victoria and New South Wales. Our company culture is built on the values of AWARE, DISCIPLINED, RELENTLESS, and UNITED, and we are committed to delivering exceptional customer experiences that exceed expectations.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Officer. In this role, you will be responsible for delivering outstanding service quality, building quality relationships with facility users, and implementing our company's purpose of CONNECTING TO THRIVE AND WIN.

Key Responsibilities

  • Provide frontline service for all facility programs and services, ensuring that suitable outcomes are provided to each individual customer.
  • Proactively address all enquiries, identifying opportunities to upsell and cross-sell services based on individual needs.
  • Maintain exceptional self and workspace presentation, adhering to our company's high standards.
  • Deliver outstanding service delivery to all customers and stakeholders, embodying our customer charter and service promise.

Essential Qualifications and Experience

  • Experience in delivering exceptional customer service.
  • First Aid and CPR Certificate.
  • Working with Children Check.

Personal Attributes

  • Customer focused.
  • Enjoys selling memberships, swimming lessons, and other services to prospective members.
  • Understands and enjoys the leisure industry and is motivated to serve Aligned Leisure.
  • Relentless in their approach to sales and service.


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