Hotel Ambassador
23 hours ago
About Hilton Surfers Paradise
Hilton is a leading global hospitality company, known for its exceptional service and luxurious accommodations. Our hotel in Surfers Paradise offers an unforgettable experience for guests, with breathtaking views of the ocean and world-class amenities.
About the Role
We are seeking a skilled and enthusiastic Hotel Ambassador to join our team at Hilton Surfers Paradise. As a key member of our Guest Services Team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.
Key Responsibilities
- Anticipate and meet guest needs: You will work closely with guests to understand their preferences and tailor our services to exceed their expectations.
- Provide personalized assistance: From helping guests with their luggage to offering recommendations on local attractions, you will be the go-to person for all guest inquiries.
- Stay up-to-date on hotel services and local knowledge: You will maintain current information on all hotel services, as well as external locations, attractions, and landmarks in the area.
- Work collaboratively with other departments: You will support various departments when required, ensuring seamless communication and delivery of exceptional guest experiences.
- Support social distancing initiatives: You will contribute to maintaining a safe and comfortable environment for guests and team members by adhering to our social distancing policies.
What We're Looking For
We're seeking someone who shares our passion for delivering exceptional guest experiences and has:
- Genuine flair for customer service, with the ability to create connections with people from all walks of life.
- Previous experience working within the hotel, leisure, and/or retail sector (or a similar industry).
- Excellent personal presentation, with a focus on meeting the high standards of a luxury hotel.
- Strong communication skills, with the ability to learn new skills quickly and adapt to changing situations.
- An eye for detail, with a commitment to ensuring everything is perfect for our guests.
- A valid Driver's License and Responsible Service of Alcohol (QLD) certification.
What We Offer
- A competitive salary of AU$60,000 - AU$70,000 per year, depending on experience.
- Complimentary duty meals and flexible working arrangements to support your wellbeing.
- Access to Go Hilton, our Team Member Travel Program, offering heavily discounted room rates and up to 50% off food and beverage at participating hotel outlets globally.
- Extensive leadership and career development opportunities to help you grow within our organization.
About Working for Hilton
Hilton is a company dedicated to providing remarkable hospitality experiences around the world. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to deliver exceptional service to every guest, every time. Join our team and become part of a global community that values respect, integrity, diversity, inclusion, and sustainability.
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