Junior Support Professional

5 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time

Are you looking for a challenging and rewarding role in customer support?

We are seeking a Junior Support Specialist to join our team, where you will be the frontline ambassador for WorkflowMax, assisting customers and partners to resolve their queries efficiently and professionally.

Job Description

This is an exciting opportunity to work closely with our Customer Support team to ensure a high-quality customer experience, representing our values of reliability, user friendliness, and continuous improvement.

Key Responsibilities:
  • Respond quickly and courteously to customer enquiries via email or phone, adhering to agreed SLAs.
  • Deliver accurate information about our products and solutions, helping customers resolve basic to moderately complex issues.
  • Triage customer tickets, escalating more complex issues to senior team members when required.
  • Maintain a positive, customer-focused attitude in all interactions.
  • Log interactions and solutions accurately in the support ticketing system.
Product & Knowledge Management:
  • Stay up-to-date with WorkflowMax features, processes, and updates.
  • Assist in updating support documentation and FAQs as needed.
  • Participate in internal training sessions to expand product knowledge and customer service skills.
Team Collaboration & Continuous Improvement:
  • Collaborate with colleagues across support, product, and success teams to solve customer queries and improve service delivery.
  • Provide feedback from customer interactions to support continuous improvement efforts.
  • Suggest ideas to enhance the customer experience and streamline support processes.
Requirements:
  • Customer-centric and empathetic approach.
  • Willingness to learn and develop new skills.
  • Positive, adaptable mindset with a desire to contribute to team success.
  • Reliable and punctual, willing to occasionally work outside standard hours if needed.
  • Ability to work well both independently and as part of a distributed team.
Benefits:
  • Competitive salary and regular performance bonuses.
  • Comprehensive paid training and ongoing development.
  • Opportunities for career growth and promotion.
  • Supportive, inclusive, and fun team culture.
  • Paid annual leave and additional personal leave.
  • Employee rewards and recognition programs.
  • Modern office space with free coffee/snacks.
  • Access to mentoring and coaching.

  • Junior Retail Professional

    2 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $42,000 - $58,000

    Junior Retail Professional OpportunityWe are seeking a skilled and enthusiastic individual to fill the role of Junior Store Assistant.The ideal candidate will possess excellent customer service skills, a genuine passion for food, and a strong ability to work effectively within a team environment.As a key member of our retail team, you will be responsible for...

  • Junior Software Professional

    2 days ago

    Melbourne, Victoria, Australia beBeeSoftware Full time $60,000 - $100,000

    Job OpportunityWe are seeking a talented Junior Software Developer to join our team at Melbourne, AU. As a Junior Software Developer, you will be responsible for assisting in the design, development, and maintenance of web-based applications.Key Responsibilities:Design, develop, and maintain web-based applications.Learn and understand programming languages...

  • Junior IT Support Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeNetworksupport Full time $60,000 - $85,000

    About the RoleThis position is a junior-level opportunity based in Melbourne, Australia. The ideal candidate will have 1 to 3 years of experience in IT support.

  • Junior Sales and Marketing Professional

    1 day ago

    Melbourne, Victoria, Australia beBeeAccount Full time $90,000 - $110,000

    Role OverviewWe are seeking a motivated and ambitious Junior Account Manager to join our team. This role offers an exciting opportunity for growth and development within a dynamic company.The Junior Account Manager will be responsible for managing key accounts across the grocery channel, driving value and increasing ranging across new and existing...

  • Junior Property Professional

    7 days ago

    Melbourne, Victoria, Australia beBeeProperty Full time $50,000 - $80,000

    We are looking for a dedicated and detail-oriented individual to join our Property Management team as a Junior Property Manager.Job DescriptionThis is an exciting opportunity to work with a dynamic and highly respected real estate agency, servicing the inner northern suburbs within the Merri-bek (Moreland) council area and surrounding regions. We are...

  • Learning Support Specialist

    12 hours ago

    Melbourne, Victoria, Australia beBeeSupport Full time $96,000 - $124,000

    Job DescriptionWe are seeking a highly skilled and dedicated professional to lead our Learning Support Department in the Junior School.The successful candidate will be responsible for empowering staff with resources and guidance to meet the individual learning needs of each student they teach.This is a full-time, tenured role that provides strategic...

  • Systems Support Junior

    9 hours ago

    Melbourne, Victoria, Australia Framestore Limited Full time

    As an Oscar-Award-winning Technology team, innovation is at the heart of what we do as a company, be this developing new techniques, new ideas or creative new ways to tell our clients' stories.Underpinning all this is a long tradition of research, technology and development - from engineering our bespoke software solutions to gaining early access to...

  • Systems Support Junior

    43 minutes ago

    Melbourne, Victoria, Australia Framestore Limited Full time

    As an Oscar-Award-winning Technology team, innovation is at the heart of what we do as a company, be this developing new techniques, new ideas or creative new ways to tell our clients' stories.Underpinning all this is a long tradition of research, technology and development - from engineering our bespoke software solutions to gaining early access to...

  • Junior Engineering Professional

    2 days ago

    Melbourne, Victoria, Australia beBeeMechanical Full time $65,000 - $90,000

    Job OverviewWe are seeking a Mechanical Junior Engineer to join our team. The successful candidate will assist in compiling construction reports, managing construction review flows, and controlling the review comment close-out process.Manage maintenance, modifications, and demobilisation of Smoke duct gantries totaling 14 units.Generate scheduled change out...

  • Junior Business Development Professional

    6 days ago

    Melbourne, Victoria, Australia beBeeInvestment Full time $100,000 - $150,000

    Unlock a Rewarding Career in Junior Business DevelopmentAs a key member of our dynamic team, you will be instrumental in promoting our investment philosophy and products to institutional investors, financial advisers, and family offices.You will develop and execute outbound sales campaigns to drive growth and increase revenue.Collaborate with regional...