Operations Management Lead

3 days ago

Melbourne, Victoria, Australia beBeeExcellence Full time $120,000 - $150,000

Job Title: Operations Excellence Manager

We're a globally renowned tea brand known for our premium, sustainable ingredients.

Our people are unique and diverse, bringing different experiences and skills to each role which is invaluable to us.

As part of a global network, we have opportunities to build relationships, expand careers globally, and participate in industry-leading initiatives.

The Operations Excellence Manager drives execution and operational excellence across our global store network.

This role ensures stores deliver consistent, premium experiences while maximising profitability and reducing friction for teams.

Key Responsibilities:
  • Act as an operational catalyst on the ground - testing, learning, mentoring, and ensuring stores are set up for success.
  • Conduct frequent store visits to co-create workflows, identify and remove inefficiencies, and streamline execution.
  • Own retail financial metrics (sales, margin, EBIT, wages, expenses) while supporting trade levers (conversion, ATV, IPC, loyalty).
  • Spot and support opportunities for simplification, process automation, and productivity-enhancing technologies that reduce complexity and improve outcomes.
  • Deliver accurate, timely reporting on wages, expenses, and performance to inform decision-making.
  • Embed consistent processes and policies that drive compliance, efficiency, and best practice.
  • Lead operational improvement projects that reduce costs, enhance systems, and enable digital transformation.
  • Oversee effective use of POS, payments/merchant, and workforce scheduling systems; ensure data accuracy and actionable insights.
  • Continuously improve the store team experience and elevate the customer journey, aligned with our experiential retail approach.

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