Logistics Operations Manager

8 hours ago


Townsville, Queensland, Australia Northline Full time

Northline is seeking an experienced Branch Administrator to join our team in Townsville. As a key member of our operations team, you will play a pivotal role in ensuring the smooth day-to-day operation of our depot.

The successful candidate will possess strong leadership skills, attention to detail, and excellent communication skills. They will be responsible for overseeing the daily administration and financial processes, including data entry, report generation, and compliance with checklists.

In this exciting opportunity, you will interact daily with drivers, visitors, and customers, providing them with exceptional service and ensuring their safety. You will also contribute to the continuous improvement of operational efficiencies and support the success of our team.

Key Responsibilities:

  • Process Management: Complete administrative tasks such as data entry, manifesting, report generation, and compliance with checklists to ensure all operational processes are followed and deadlines are met.
  • Financials: Manage branch finances including monitoring the Branch Pallet Account, handling Accounts Payable, and ensuring timely processing of carrier invoices, Purchase Orders, and General Ledger (GL) reports.
  • Reporting & Analysis: Generate and review key reports such as Daily Load Reports, Weekly Lane Analysis Report (LAR), In-Depot Reports, and Weekly Branch Reports to ensure accuracy and revenue maximisation.
  • Customer Service: Provide a prompt, efficient, and friendly service to all drivers, visitors, and customers entering the depot, providing necessary site safety instructions where required.
  • Operational Support: Provide support in areas of Rail and Fleet management. Role also entails areas of direct management such as container control. Assist with country manifesting, deliveries & subcontractor relations, as well as CSO functions as required.
  • Employee Onboarding: Assist to ensure all team members are adequately trained, and aware of safety protocols.
  • Communication: Build and maintain good working relationships, acting as a liaison between all depot departments - Warehouse, Operations AM/PM. Ensure clear and effective communication regarding operational matters and challenges to sales, service centre, and management.

Estimated Salary: AU$70,000 - AU$90,000 per annum, depending on experience.

Requirements:

  • Health, Safety & Environment Focus: Commitment to promoting a safe and compliant work environment.
  • Strong Analytical Skills: Ability to analyse data, identify discrepancies, and ensure accurate reporting and financial performance.
  • Industry Knowledge: A good understanding of the national freight industry and the ability to navigate operational challenges effectively.
  • Customer Focus: A customer-centric approach with a proven ability to provide excellent service to both internal and external customers.
  • Organisation: Proven experience working with KPIs and targets, with strong time management and organisational skills.
  • Technical Skills: High proficiency in Microsoft Office Suite, particularly Excel. Experience with company-specific software (S2, SitePass, InControl) is highly regarded.

About Northline: We are a leading provider of freight and logistics services across Australia. Our team is dedicated to delivering exceptional service and supporting the growth of our business.



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