Customer Service and Community Engagement Officer

3 days ago

Wagga Wagga, Australia beBeeCustomerService Full time $60,000 - $70,000

About the Role

We are seeking an experienced Customer Service Officer to join our team at The Grange Retirement Village in Wagga Wagga. As a key member of our community, you will be responsible for delivering exceptional customer service and ensuring the smooth day-to-day operations of the village.

Key Responsibilities:

  • Provide monthly statistics to the Village Manager
  • Raise and process invoices, and check residents' fees fortnightly
  • Update residents' details in the Customer Management System
  • Book and coordinate functions and events to meet client interests
  • Liaise with suppliers, entertainers, and guest speakers
  • Answer telephone calls professionally and direct them as needed
  • Assist with sales and/or rental of units and send out information packs
  • Monitor and report changes in residents' conditions
  • Respond to family concerns and provide incidental support to residents/families
  • Perform general administration duties as required

About You

To be successful in this role, you will have a Diploma/Degree relevant to the role or equivalent knowledge or experience. You will also possess excellent communication skills, both written and verbal, and be able to work effectively in a team environment. Additionally, you will have strong organisational skills, be able to meet deadlines, and maintain accuracy in all tasks.

About Us

The Grange Retirement Village is part of a larger organisation that provides care and community services across NSW, ACT, and WA. We pride ourselves on creating strong and caring communities, and we place people at the centre of all we do. Our mission is to Transform lives by expressing the love of Christ. We are passionate about delivering high-quality services that make a real difference in the lives of our residents and their families.

What We Offer

In return for your hard work and dedication, we offer a competitive salary package, opportunities for professional growth and development, and a dynamic work environment. If you are passionate about delivering exceptional customer service and making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity.

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